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FREE DELIVERY WHEN YOU SPEND £42

FAQs

General

Yes, of course! See our gift wrapping on our shop here.

We imagine that a lot of you will be buying NINA items for friends & family. For our gift wrapping service, we pop the items in some lovely tissue paper, alongside a handwritten note (add your message at checkout and we'll employ our best handwriting), in a stylish and sturdy gift box (we shopped around to make sure we could offer you a gift box that wasn't flimsy as we've been in this situation before and definitely wanted to avoid it).

At checkout simply select the 'Add Gift Wrapping' option for £5.00.

We've got photos on our website of our gift wrapping so take a look. If it's a particularly special gift or if you have any special requests generally, just let us know, we would love to help.

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We completely understand that situations change so we offer 30-day returns guaranteed. Let us know you're returning your items by emailing us at hello@ninababy.co.uk and then please send the items back to us in the same condition you received them in. Use the brown envelope that your items were packaged in - you'll notice there is a second sticky strip to stick down the envelope (a clever touch to make returns easier for you).

Shop the collection here.

 

We all love a discount code. Simply type the code into the box at checkout. Email us at hello@ninababy.co.uk if you have any issues. 

Baby clothes

Sizes differ for each item but generally we offer sizes newborn to 18 months.

Please check the size guide so that you buy the correct size to fit your baby.

As every baby is unique, checking the size guide is the best way to ensure your new item will fit (rather than relying on the baby's age).

See more details on each product's page on the online shop here.

Yes, most definitely! We're a small business but excited to keep growing the NINA collection with new artist collaborations, clothes, designs and sizes.

Sign up to our mailing list and follow us on instagram to be the first to know when we launch new products. 

Sustainably grown, this cotton is native to Peru (it was a favourite material of the Incas) and flourishes in the ideal cotton-growing conditions there.

There are over 40 types of cotton grown worldwide - organic Peruvian Pima cotton is the best of the best (and very rare!).

It is revered globally for its extra long cotton fibres, which make for softer, stronger, and longer-lasting clothes. Clothes that get softer with every wash too and are more resistant to pilling than other cottons.

It's hypoallergenic, lightweight, and breathable – important for babies’ delicate skin. Read more about the benefits of organic Peruvian Pima cotton here.

Yes, we only use 100% GOTS-certified organic cotton. Some clothes on the high street may say they're organic but in reality they're only 40% organic for example. Ours are 100% organic.

The GOTS certification is a stamp of approval which proves that the cotton has met certain criteria so we can trust it's organic.

Being organic means our baby clothes are super soft, extra breathable and generally better all round.

You’re making a good choice choosing organic. It’s better for the environment since only natural processes are used to grow the cotton (e.g. ladybirds help to control pests rather than pesticides). No harmful chemicals (from pesticides or fertilizers) seep into waterways or degrade the soil. And less water is used compared to regular cotton (which makes up 99% of cotton clothes available on the high street).

The GOTS certification also covers social standards like decent working hours and no child labour (shockingly an issue in lots of cotton-growing areas around the world). Read more about the GOTS certification here.

While baby clothes feel worlds away from cotton farmers’ fields, by choosing organic cotton you are helping to create a healthier environment for all those who make our products and for our planet.

Wash at 40 degrees or cooler if you can. Washing at 30°C uses 38% less energy than washing at 40°C and is kinder to the fabric, meaning your clothes will retain their quality for even longer.

Our baby clothes can be tumble dried but again, if you can, it's better to hang them out to dry.

Muslin blankets

 

 

 

Delivery & Returns

 

We offer free delivery for all purchases over £42.
All standard orders are shipped first class. If you need an express delivery or a fully tracked service please let us know.

 

Standard shipping for small order (usually one item)

Price: £1.99

Delivery Time: 2-4 days

 

Standard shipping for large order (more than one item)

Price: £3.99

Delivery Time: 2-4 days

 

UK Islands (Jersey & Guernsey) Standard tracked delivery

Price: £12.95

Delivery Time: 2-4 working days

 

Currently we can only send products to customers in the UK. We would love to send further afield, to Europe and Worldwide, so we fully intend to offer this in the future! Regardless of where NINA products are going in the world, we will always look at the best option for getting your new items to you safely and speedily.


As always, let us know if you have any specific requests, we're always here to help.

We completely understand that situations change so we offer 30-day returns guaranteed. Let us know you're returning your items by emailing us at hello@ninababy.co.uk and then please send the items back to us in the same condition you received them in. Use the brown envelope that your blankets were packaged in - you'll notice there is a second sticky strip to stick down the envelope (a clever touch to make returns easier for you).

To be eligible for a return, your item must be unused, in the same condition you received it, in the original packaging (including the gift box if you’re returning your whole order). 

 

If you want to cancel your order please let us know as soon as you can. Email us at hello@ninababy.co.uk. It is not problem if we have not shipped your order - we will refund you the entire amount, including delivery cost.

If we have already shipped your order unfortunately we cannot refund the original delivery cost. Once your order is delivered, please send it back to us intact in the same packaging. You will be responsible for return costs. This return cost is usually the same cost as your original postage charge. Once the cancelled order has arrived back to us (and checked and processed), we will be back in touch to confirm a refund.

Any other questions

If you need to contact us about anything at all please email Emily & Oli at hello@ninababy.co.uk. We'll get back to you as soon as possible